Frequently Asked Questions
Everything you need to know about shopping at The Dildo Hub.
How is my order packaged for delivery?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with no mention of the store name or contents on the exterior label.
What materials are used in your products?
We exclusively stock body-safe materials including medical-grade silicone, borosilicate glass, and polished stainless steel to ensure the highest standards of hygiene and safety.
What will appear on my credit card statement?
To maintain your confidentiality, your billing statement will show a neutral descriptor such as 'TDH Retail' or 'DH Logistics' rather than the full store name.
Can I return a product if I change my mind?
Due to the intimate nature of our products and strict health regulations, we cannot accept returns or exchanges on opened or used items. Returns are only accepted for defective products or unopened packaging within 30 days.
How long does shipping typically take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for faster delivery.
How should I clean and maintain my items?
We recommend cleaning your items before and after each use with warm water and a mild, unscented antibacterial soap or a specialized toy cleaner. Always refer to the specific material care guide included in your packaging.